FAQ

WHEn will  my product arrive?

If all products are in stock, then it will be shipped the same day/following morning.

If you are in the UK, your product/s should arrive within 1-2 business days after you have received an email that your product has been shipped.

If you are outside of the UK, your product/s may arrive 1-2 weeks after you have received your shipping email.

why does it say that my product will be shipped within 3-5 days?

Almost all of the products are made to order. They are hand pressed by Aurora Galore at her studio. If a particular size or type of material is out of stock then you may have to wait for them to arrive before your product can be pressed and then shipped.

what is your return/refund policy?

what is your return/refund policy?

For products, we do not provide any refunds. 

For classes, we can provide a refund if you can no longer attend but are able to give at least 72 hours notice beforehand. Classes usually have limited spaces available and if there is not enough time provided to be able to offer the space to someone else, then no refund is able to be issued.

For products, we can accept returns/exchanges if the size if not right or if the design is not what you expected. As they are hand printed, some mistakes also happen so if you have received an incorrect or faulty product, then you can return it and exchange for a different and/or new one.

If you have any queries about any products or classes that you have purchased or are thinking of purchasing, then please feel free to get in contact to discuss it further.

what fabric are the t-shirts made from?

All T-Shirts are made from 100% Cotton

What are the print designs made of?

All are made from HTV (Heat Transfer Vinyl). Some designs are made with a high quality and malleable glitter vinyl and others are made with a premium smooth transfer vinyl

Can i tumble dry my t-shirt?

Yes. They have been tested after long wears and several tumble dry cycles. If any of the vinyl begins to peel up, then you can easily re-press it yourself by placing it on an ironing board, putting a cloth over it and then holding an iron on top of it for 15 seconds. It should adhere the vinyl back to the T-Shirt.

I have a question but it is not on here

Contact us HERE and we will see how we can help

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